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Heskett, James L.
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The Value profit chain : treat employees like customers and... / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
by
Heskett
,
James
L
.
Published 2003
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The owenership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
by
Heskett
,
James
L
Published 2008
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