Working with jerks : learn how to cope with the people you wish you didn't have to work with - but do! / Ron Zemke.

by Zemke, Ron
Published 1988

Knock your socks off services recovery / Ron Zemke, Chip R. Bell.

by Zemke, Ron
Published 2000

Generations at work : managing the clash of veterans, boomers, xers and nexters in your workplace / Ron Zemke, Claire Raines and Bob Filipczak.

by Zemke, Ron
Published 2000

E-services : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan.

by Zemke, Ron
Published 2000

Knock your socks off prospecting : how to cold call, get qualified leads, and make more money / William "Skip" Miller and Ron Zemke.

by Miller, William
Published 2005

Best practices in customer services / edited by Ron Zemke and John A. Woods.

Published 1999