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The Value profit chain : treat employees like customers and... /

Main Author: Heskett, James L.
Other Authors: Sasser, W. Earl, Schlesinger, Leonard A.
Published: New York: The Free Press, 2003.
Subjects:
Customer services
Organizational effectiveness
Consumer satisfaction

PERPUSTAKAAN KOMUNITI PJ

Call Number: 658.812 HES
Accession Item Category Format Status Notes
00160734 PINJAMAN BUKU AVAILABLE

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