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|a 0814472567
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|a 658.812
|b FLU
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1 |
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|a Fluss, Donna
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| 245 |
1 |
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|a The real-time contact center :
|b strategies, tactics, and technologies for building a profitable service and sales operation /
|c Donna Fluss.
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| 250 |
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|a 1st ed.
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| 260 |
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|a New York:
|b American Management Association,
|c 2005.
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| 300 |
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|a 221p.;
|c 24cm.
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| 650 |
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0 |
|a Customer services --
|x Management
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| 650 |
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|a Call centers --
|x Management
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| 650 |
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|a Call centers --
|x Computer network resources
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| 999 |
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|a 00200630
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PJ
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