Goodman, J. A. (2009). Strategic customer service: Managing the customer experience to increase positive world of mouth,build loyalty and maximize profits. New York: Amacon.
Chicago Style CitationGoodman, John A. Strategic Customer Service: Managing the Customer Experience to Increase Positive World of Mouth,build Loyalty and Maximize Profits. New York: Amacon, 2009.
MLA CitationGoodman, John A. Strategic Customer Service: Managing the Customer Experience to Increase Positive World of Mouth,build Loyalty and Maximize Profits. New York: Amacon, 2009.
Warning: These citations may not always be 100% accurate.