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| LEADER |
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|a 658.812
|b GOO
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| 100 |
1 |
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|a Goodman, John A.
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| 245 |
1 |
0 |
|a Strategic customer service :
|b managing the customer experience to increase positive world of mouth,build loyalty and maximize profits /
|c John A. Goodman.
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| 260 |
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|a New York:
|b Amacon,
|c 2009.
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| 300 |
|
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|a 258p.;
|c 23cm.
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
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|a Customer relation --
|x Management
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| 999 |
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|a 00228086
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PJ
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| 999 |
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|a 00229252
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PJ
|
