Search Results - "Consumer satisfaction"

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The agenda : What every business must do to dominate the decade / Michael Hammer.

by Hammer, Michael
Published 2001

Subjects: '; “...Consumer satisfaction...”

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Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world / Pete Blackshaw.

by Blackshaw, Pete
Published 2008

Subjects: '; “...Consumer satisfaction...”

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The Value profit chain : treat employees like customers and... / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.

by Heskett, James L.
Published 2003

Subjects: '; “...Consumer satisfaction...”